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How to upload documents & accreditations in the app

Learn how to upload compliance documents, add accreditations and skills, update expiring credentials, and keep your profile ready for relevant shifts.

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Written by Rory Kehoe

Overview

Use the app to upload compliance documents and add accreditations or skills to your profile.
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Keeping your documents valid and in date helps keep your profile ready for relevant shifts. Some companies may also ask for additional credentials before you can apply, book, or work shifts with them.
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Compliance Credentials vs Accreditations & Skills

There are two separate sections in the app:

  • Compliance Credentials — used for mandatory documents required by Locate a Locum or by companies you are registered with.

  • Accreditations & Skills — used to add additional credentials, accreditations, or skills that may strengthen your profile for relevant shifts.
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Access Compliance Credentials

  1. Open the Locate a Locum app.
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  2. Tap More in the main navigation.
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  3. Under My Profile, tap Compliance Credentials.

You’ll see a list of mandatory credentials based on your profile, location, and the companies you are registered with.
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Some credential cards may show a Required by section. This shows which company or companies require that credential.
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Upload or update a compliance credential

  1. Go to More → Compliance Credentials under My Profile.
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  2. Find the credential you want to upload or update.

3. Tap:

  • Upload to evidence a credential that has not been uploaded yet; or

  • Edit to update a credential that has already been evidenced.
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4. Complete the required fields, which usually include:

  • Issue Date

  • Expiry Date

  • document/file upload

5. Tap Save.
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Some credentials may ask for additional information. For example, Enhanced DBS will ask whether you are on the update service. If yes, you will also need to provide your certificate number and update service ID.
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Add a new version of an expiring document

If a document is Expiring or Expired, you can upload a new version.

  1. Go to More → Compliance Credentials under My Profile.
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  2. Find the credential marked Expiring or Expired.
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  3. Tap Edit.
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  4. Tap Add Credential.

5. Upload the new version and complete the required fields.
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6. Tap Save.
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Adding a new version before the current document expires can help avoid downtime while the new document is reviewed.
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Access Accreditations & Skills

  1. Open the Locate a Locum app.
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  2. Tap More in the main navigation.
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  3. Under My Profile, tap Accreditations & Skills.

Add accreditations or skills

In Accreditations & Skills, you can add additional credentials that may support your profile.
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You can:

  • search & select a credential using the dropdown menu; or

  • choose from Suggested based on your profile, where available.

Once you select a credential:

  1. Complete the required fields, such as Issue Date and Expiry Date.
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  2. Upload any supporting document required.

3. Tap Save.
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If you have already added an accreditation or skill, tap Edit to update it.
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After you upload

Documents and credentials may need to be reviewed before they are accepted.

  • Mandatory Locate a Locum credentials are reviewed by the Locate a Locum Compliance Team.

  • Company-specific mandatory credentials are usually reviewed by the employing company.

  • Accreditations and skills may be reviewed by companies where relevant.

You’ll receive updates based on your notification preferences.
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Credential labels

Some credentials may show a label to tell you action is needed:

  • Not Uploaded — the credential has not been uploaded yet.

  • Expired — the credential has passed its expiry date.

  • Expiring — the credential is due to expire soon.

  • Rejected — the uploaded credential has not been accepted.
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If a document is rejected, check your email for more information or contact Support.

Tips

Keep mandatory documents valid and in date so your profile remains ready for relevant shifts.
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If a document is due to expire soon, upload the new version before the current one expires.
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Add relevant accreditations and skills where available to help strengthen your profile for suitable shifts.
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Troubleshooting

  • What does Required by mean?
    ​Required by shows which company or companies need that credential.

  • Can I upload a new document before the old one expires?
    Yes. If a document is Expiring, tap Edit then Add Credential to upload the new version before the current document expires.
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  • Will missing credentials stop me applying or booking?
    It depends on the employing company’s requirements. Some companies may allow applications before all credentials are approved, while others may require approval first.

  • Why was my document rejected?
    If a document is rejected, check your email for more information or contact Support.
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  • Why can’t I save?
    Check that all required fields are complete and that a document has been uploaded where required.
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  • How do I add accreditations or skills?
    Go to More → Accreditations & Skills under My Profile. Search for a credential in the dropdown or choose from Suggested based on your profile, where available.

Need help?

Go to More → Help in the app to contact the Service Desk.

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