Overview
Priority Support helps LAL Pro locums access the right support at the right time, whether you need a quick answer, dedicated expert help or a conversation about getting more from Pro.
You can:
start a web chat for general questions;
book dedicated expert help;
call our Support Team for urgent or more complex queries;
book support focused specifically on getting more value from LAL Pro.
If you do not currently have LAL Pro, selecting Pro from the main navigation will show more information about the Pro offering and the option to start a trial or subscribe, depending on your eligibility.
Open Priority Support
Tap Pro from the main navigation.
From the LAL Pro landing page, tap Priority Support.
You’ll see four support options:
Support option | Best for |
Chat with us | General questions where you want the quickest route to support |
Book Expert Help | Dedicated help with a specific locum-success need |
Call us | Urgent or more complex queries |
Get More from Pro | Guidance on Pro features and getting more value from your membership |
Chat with us
For most general questions, Chat with us is usually the quickest route to our Support Team.
Tap Chat with us.
The web chat will open automatically.
Enter your question in the chat box and send your message.
Provide as much relevant information as possible so the Support Team can understand and resolve your query efficiently.
Book Expert Help
Use Book Expert Help when you would benefit from dedicated time with a Locum Success specialist.
Choose the service that best matches what you need:
Onboarding — get dedicated help getting set up and understanding the key steps to use Locate a Locum effectively.
Compliance Fast Track — get focused support with LAL validation, rejected documents and relevant employer requirements so compliance issues do not unnecessarily delay your progress.
Finding and Booking Shifts — get practical help with search setup, availability, booking strategy, repeat locations and forward planning.
Getting paid, tax and expenses — get help using LAL payment, invoicing and expense tools, including relevant tax-related functionality. This does not include personalised tax advice.
Other — talk with a Locum Success specialist about another support need.
Once you’ve selected the relevant service:
Tap Continue.
Choose an available appointment time.
Complete the booking form.
Confirm your appointment.
Add as much relevant information as possible to the booking form. This helps the Locum Success specialist prepare in advance and focus the appointment around your specific needs.
Call us
Use Call us for urgent or more complex queries where speaking directly with our Support Team would be more appropriate.
Tap Call us.
Tap Call Now.
Your phone will give you the option to place the call or cancel.
The support line is open:
Monday–Friday: 8am–8pm
Saturday: 8am–2pm
Outside these hours, select Start a web chat and our Support Team will get back to you as soon as the line reopens.
Get More from Pro
Use Get More from Pro when you want dedicated support understanding or getting more value from your LAL Pro features.
Choose from:
Pro Onboarding Walkthrough — get a guided introduction to the Pro tools available to you and how to use them effectively.
Income & Invoicing Setup — get help setting up and understanding the Pro finance and invoicing tools relevant to your work.
Rate Strategy Session — get support using Pro rate insights to better understand local rates and inform how you approach finding shifts.
Other — talk through another area of LAL Pro with a Locum Success specialist.
Once you’ve selected the area you want to explore:
Tap Continue.
Choose an available appointment time.
Complete the service-specific booking form.
Confirm your appointment.
Include as much detail as possible when completing the form so your Locum Success specialist can prepare for the session in advance.
Common questions
What is the quickest way to get help with a general question?
For most general queries, Chat with us is usually the quickest route to our Support Team.
Tap Pro → Priority Support → Chat with us to start a web chat.
What’s the difference between Book Expert Help and Get More from Pro?
Book Expert Help is designed for a specific support need, such as compliance, finding shifts or getting paid.
Get More from Pro focuses on helping you understand and make better use of the features included with your LAL Pro membership.
What information should I include when booking an appointment?
Provide as much relevant detail as possible about what you need help with.
This gives the Locum Success specialist time to prepare before the call and helps make the appointment more useful for your specific situation.
What should I do if the support phone line is closed?
Select Start a web chat from the Call us screen.
Our Support Team will respond as soon as the line reopens.
Do I need LAL Pro to access Priority Support?
Yes.
Priority Support is part of LAL Pro. Standard users selecting Pro can review the Pro offering, including its Support benefits, and start a trial or subscribe depending on eligibility.
Want to learn more about LAL Pro?
Book a 15-minute LAL Pro Discovery call with our Locum Success Team to explore what Pro includes, ask questions and understand how it could add more value to your Locate a Locum experience.
Need help?
Go to More → Support in the app to contact our Support Team.
If you’re a LAL Pro user, you can also use the Priority Support options outlined above to start a web chat, call our Support Team or book dedicated help with a Locum Success specialist.