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How to claim expenses in the LAL app

This guide explains how to add expenses to a shift in the Locate a Locum app. Expenses can be added from the Shift details screen once the shift has started, where expenses are available for that shift.

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Written by Rory Kehoe

Before you add an expense

Expense availability can depend on the employing company’s payment setup and expense configuration.
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For automated payment employers expenses may be available where the employing company has configured expense types for locum requests.
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For manual-paying employers, LAL Pro locums will still be able to add expenses as part of the LAL Pro invoicing tools. For more guidance, see Manual Invoicing on LAL Pro.
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Expenses are subject to employer review and must be approved before processing.
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Add an expense

  1. Open the Locate a Locum app.
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  2. Tap My Shifts in the main navigation.
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  3. Go to Shifts → Completed.
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4. Tap the shift you want to add an expense to.


You can also open the shift from My Shifts → Calendar.
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5. On the Shift details screen, tap Add Expense.

6. Complete the expense details:

  • Expense Type

  • Amount

  • VAT % if needed

  • Upload Receipt if needed

  • Notes if needed

For mileage expenses, the amount will be calculated automatically based on the distance from your registered address to the store address.
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7. Tap Save Expense.
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Receipts

Receipts are encouraged because they help evidence your expense request.

Some employing companies may make receipt upload mandatory depending on the expense type or expense amount.
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After you save an expense

Once saved, the expense will appear in Payments on the Shift details screen.

The expense will remain subject to employer review and approval before it is processed.
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Delete an expense

Expenses cannot be edited after they are saved.
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If you need to change an expense:

  1. Open the Shift details screen.
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  2. Go to Payments.
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  3. Next to the pending expense, tap Delete.
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  4. Select Delete to confirm, or Cancel to keep the expense.

You can then add a new expense with the correct details.
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Tips

Add expenses as soon as possible after your shift and keep any receipts ready.

If available, check the employing company’s expense policy in their company profile before submitting an expense.
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Troubleshooting

  • Why can’t I see Add Expenses?
    Add Expenses     may not appear depending on the employing company’s payment setup and the features available for that shift.
    For manual-paying employers, expense tools will only be available to LAL Pro locums. For more guidance, see Manual Invoicing on LAL Pro.
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  • Why can’t I submit an expense?
    ​    Expenses can only be submitted once the shift has started.
    You’ll also need to complete all mandatory fields before saving.
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  • Why does it say expense types are not configured?
    ​    This means the employing company has not configured expense types for locum requests.
    Check the employing company’s expense policy, where available. Contact the employer directly if you need to discuss expenses for that shift.
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  • Do I need to upload a receipt?
    ​    Receipts are encouraged and may be required depending on the employer’s expense rules.
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  • Can I edit an expense after saving it?
    ​    No. If you need to change an expense, delete the existing expense and add a new one.
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  • Where can I see saved expenses?
    ​    Open the Shift details screen and go to Payments.
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Need help?

Go to More → Help in the app to contact the Service Desk.

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