What to know before cancelling
Cancelling a booked shift is immediate once submitted.
Always review the employing company’s Cancellation Policy before proceeding.
You can only cancel a shift in the app before the shift has started.
Shifts booked as part of a Mandatory Block cannot be cancelled through the app. If you need to request cancellation, contact the company directly using the contact details shown when you select Cancel Shift. Cancelling a Mandatory Block requires the whole block to be cancelled.
Cancellations are visible to employing companies, and repeated or late cancellations may affect how future applications or bookings are viewed.
Your cancellation history with each company is recorded for the previous six months, including how much notice you gave before cancelling. For more information on what is recorded and what companies can see, see Your cancellation history: how it works.
Find the booked shift
Open the Locate a Locum app and tap My Shifts in the main navigation.
Find the booked shift using either:
Diary view; or
the Shifts list view, then the Booked list.
Cancel from Diary view
In Diary view, find the shift you want to cancel.
Tap View on the shift card.
On the Shift details screen, tap Cancel Shift.
Read the Cancellation Policy pop-up.
Tap Proceed to continue, or Exit to stop the cancellation.
Select a Cancellation reason from the dropdown.
Add details in the Notes box to explain why you are cancelling.
Tap Cancel Shift to submit.
Once submitted, the shift is cancelled immediately.
Cancel from the Booked list
Go to My Shifts → Shifts → Booked.
Tap the shift card for the shift you want to cancel.
On the Shift details screen, tap Cancel Shift.
Read the Cancellation Policy pop-up.
Tap Proceed to continue, or Exit to stop the cancellation.
Select a Cancellation reason from the dropdown.
Add details in the Notes box to explain why you are cancelling.
Tap Cancel Shift to submit.
Once submitted, the shift is cancelled immediately.
After you cancel
After cancellation, you’ll return to the Shift details screen, where the shift will show as Candidate Cancelled.
The shift will be removed from your Booked list and from the Diary view in My Shifts.
You’ll receive a cancellation notification based on your notification preferences. The employing company will also be notified.
Common Questions
Why is the Cancel Shift button greyed out?
You need to select a Cancellation reason and enter Notes before you can submit the cancellation.
Where did my shift go after I cancelled it?
Cancelled shifts are removed from your Booked list and Diary view. After submitting the cancellation, the shift details will show as Candidate Cancelled.
Will cancelling a shift affect my ability to book future shifts with this company?
It can. Cancellations are visible to employing companies and may affect how they review future applications or bookings, especially if cancellations are repeated or close to the shift start time.
Your cancellation history with that company is also available for the previous six months. For more information on how cancellations are recorded and displayed, see Your cancellation history: how it works.
Why can’t I cancel the shift in the app?
You can only cancel a shift in the app before the shift has started. If you need help, contact Support.
Why can’t I cancel a shift that is part of a Mandatory Block?
Shifts booked as part of a Mandatory Block cannot be cancelled through the app.
If you tap Cancel Shift, you’ll see a message explaining that cancelling the shift requires cancelling the whole block, along with the relevant company contact details.
Contact the company directly if you need to request cancellation of the block.
Need help?
Go to More → Support in the app to contact our Support Team.
If you’re a LAL Pro user, you can also access Priority Support for faster help, phone support and dedicated appointments with a Locum Success specialist. For more information, see How to access Priority Support with LAL Pro.