Why Can’t I See or Book Shifts on Locate a Locum, and What Do I Need to Do?
If you’re unable to see or book shifts on Locate a Locum, there are various potential reasons related to your account approval, document compliance, and role eligibility. Below is an overview of common causes and solutions to help you resolve the issue and gain access to shift bookings.
Reasons for Shift Visibility Issues
Pending Account Approval - If your account is still waiting for approval, you may not see available shifts. Account approval typically requires completing all necessary documentation in your profile. - Once your profile is approved by Locate a Locum, shift visibility will be enabled.
Document Validation Process - After uploading required compliance documents (e.g., Right to Work proof), your documents need to be validated by the compliance team. - Document validation is required every time you update or refresh compliance-related records, such as DBS details. This can take up to 14 days depending on the volume of compliance requests.
Role-Specific Constraints - Locate a Locum does not currently offer shifts for certain roles, such as healthcare assistants. If your profile is set to ‘healthcare assistant,’ you won’t be able to view or apply for shifts.
Company-Specific Approval Processes - Some companies, like Day Lewis, require separate approval from Locate a Locum before shifts become visible within the platform. Note that this approval is managed by Locate a Locum.
Steps to Resolve the Issue
Complete Your Profile - Ensure all required documentation is uploaded to your profile. Missing documents may prevent the compliance team from approving your account. Key documents include Right to Work proof and DBS certificates.
Monitor Document Validation - If you recently updated compliance documents, allow up to 14 days for the review process. This includes documents updated via the DBS Update Service. Automatic DBS updates still undergo manual compliance checks.
Check Role Eligibility - Review your profile settings to ensure your role aligns with those supported by Locate a Locum. For example, healthcare assistant roles are not currently eligible for shifts.
Follow Up as Necessary - If delays persist beyond the expected timeframe, contact Locate a Locum support to check on the status of your account or compliance review.
Key Takeaways
Account and document approval is essential to access shift bookings. Be proactive in completing your profile and monitoring validation timelines.
Certain shifts, roles, or companies may have specific eligibility or approval requirements.
Manual compliance checks apply regardless of automated document renewal (e.g., for DBS).
By following these steps and understanding the reasons behind shift visibility issues, you’ll be able to resolve common barriers and access opportunities on Locate a Locum.