All cancellations must be requested through the Locate a Locum app or website. The request will not be processed until our team receives a reason for the cancellation so it can be passed to the relevant coordinator.
Requests must be made directly through your Locate a Locum profile. Emails or other informal methods are not accepted.
Cancellation Due to Illness or Emergency
Cancelling a shift when unwell: Include a brief reason like 'feeling unwell' or 'COVID symptoms.' Cancellations for valid health reasons will not typically impact your account.
Family or personal emergencies: Describe the situation explicitly in the cancellation request note as these cases are handled with understanding.
Cancelling Shifts Due to Booking Errors
If you mistakenly booked a shift at the wrong location or made another booking error, cancel through your app or web profile. Clearly explain the reason (e.g., incorrect booking) in the note to facilitate processing.
How to Cancel a Shift
To cancel a shift, follow these steps:
Navigate to your Diary in the app or on the website.
Select the shift you need to cancel.
Click 'View Details' to see shift options.
Hover over the 'Booked shift' button to reveal the cancellation option and click it.
Provide a detailed reason for the cancellation in the 'Additional Information' box (e.g., illness or booking error).
Click 'Cancel Booking' to send the request to the Locate a Locum team.
Wait for the team to process the cancellation and notify relevant parties.
Important Information
All cancellations are reviewed on a case-by-case basis. We understand that circumstances you have no control over may lead to a cancellation, and we will always try to support you where possible.
After a cancellation request is submitted, the Locate a Locum team notifies employers or the concerned parties. No further action like phone calls or emails is required from your end.