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How to Cancel a Booked Shift in the app

This guide explains how to cancel a booked shift in the Locate a Locum app and what to expect before you proceed.

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Written by Rory Kehoe

What to know before cancelling

Cancelling a booked shift is immediate once submitted.
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Cancellations are visible to employing companies and may affect future opportunities. Repeated or late cancellations may also impact how employing companies view future applications.
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Always review the employing company’s Cancellation Policy before proceeding.

You can only cancel a shift in the app before the shift has started.

Find the booked shift

  1. Open the Locate a Locum app and tap My Shifts in the main navigation.
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  2. You’ll land on the Shifts tab.
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  3. Find the booked shift using either:

  • Calendar view; or

  • the Shifts list view, then the Booked list.
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Cancel from Calendar view

  1. In Calendar view, find the shift you want to cancel.
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  2. Tap View on the shift card.
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  3. On the Shift details screen, tap Cancel Shift.
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  4. Read the Cancellation Policy pop-up.
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  5. Tap Proceed to continue, or Exit to stop the cancellation.
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  6. Select a Cancellation reason from the dropdown.
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  7. Add details in the Notes box to explain why you are cancelling.
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  8. Tap Cancel Shift to submit.

Once submitted, the shift is cancelled immediately.
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Cancel from the Booked list

  1. Go to My Shifts → Shifts → Booked.
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  2. Tap the shift card for the shift you want to cancel.
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  3. On the Shift details screen, tap Cancel Shift.
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  4. Read the Cancellation Policy pop-up.
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  5. Tap Proceed to continue, or Exit to stop the cancellation.
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  6. Select a Cancellation reason from the dropdown.
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  7. Add details in the Notes box to explain why you are cancelling.
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  8. Tap Cancel Shift to submit.

Once submitted, the shift is cancelled immediately.
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After you cancel

After cancellation, you’ll return to the Shift details screen, where the shift will show as Candidate Cancelled.
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The shift will be removed from your Booked list and from the Calendar view in My Shifts.
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You’ll receive a cancellation notification based on your notification preferences. The employing company will also be notified.
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Troubleshooting

  • Why is the Cancel Shift button greyed out?
    ​    You need to select a Cancellation reason and enter Notes before you can submit the cancellation.
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  • Where did my shift go after I cancelled it?
    ​    Cancelled shifts are removed from your Booked list and Calendar view. After submitting the cancellation, the shift details will show as Candidate Cancelled.
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  • Will cancelling a shift affect my ability to book future shifts with this company?
    ​    It can. Cancellations are visible to employing companies and may affect how they review future applications or bookings, especially if cancellations are repeated or close to the shift start time.
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  • Why can’t I cancel the shift in the app?
    ​    You can only cancel a shift in the app before the shift has started. If you need help, contact the Service Desk.
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Need help?

Go to More → Help in the app to contact the Service Desk.

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