Locate a Locum Cancellation Policy is as follows:
Any cancellations with Locate a Locum WILL NOT be processed until the cancellation has been requested through the app/website and until our team knows the reason for cancelling so we can inform the relevant coordinator.
All locums must be aware of our cancellation policy below:
You will receive 1 strike if you cancel within 28 days of the shift.
You will receive 2 strikes if you cancel within 3 days of a shift or if you fail to attend a shift.
Having 3 strikes will lead to a review of your account and a decision will be made on whether or not your account will be suspended.
Strikes will stay on your account for 6 weeks.
If you are certain that you are not able to make your shift, you will need to request the cancellation via the app/website.
To cancel a shift you will need to navigate to your diary shown below:
Then select the shift you need to cancel and click 'View Details'. Once you have done this, you will see the screen below.
Where it shows 'Booked' in the previous screenshot (green box), click this box and it will bring up the option to cancel the shift. The box below will pop up confirming our cancellation policy and asking that you fill in the reason for canceling your shift.
Please select the appropriate reason from the dropdown menu. You then MUST fill in the box labeled 'Additional Information'. Please provide as much information as you can about the cancellation so we can process this as soon as possible.
Once you have filled in the necessary information you click 'Cancel Booking' and this cancellation request will be sent across to our team. If there is not enough information in the request or if we need further details, our team may get in touch.
Please note that all cancellations will be reviewed on a case-by-case basis. We understand that circumstances can arise that you have no control over that may lead to cancellations and we will always try to support where possible.