Cancel a live or booked shift (employer)
What to know
Cancellations are visible to employers and may affect future opportunities.
Always review the employer’s Cancellation Policy before proceeding.
Cancel a shift
Open the app and tap My Diary.
2. Find and tap the shift you want to cancel.
3. On Shift details, tap Cancel Shift.
4. Read the Cancellation Policy pop-up, then tap Proceed.
5. Select a Cancellation reason from the dropdown.
6. Add additional details in the text box to elaborate on your cancellation reasons.
7. Tap Cancel Shift to submit.
Troubleshooting
“Cancel Shift” button is greyed out - You must select a Cancellation reason and enter Notes before you can proceed.
Need help? Go to More → Help to contact our Service Desk in-app.