Firstly, you’ll need to navigate to the ‘Shifts’ tab located on the top left hand corner of the main navigation panel.

Once on the ‘Shifts’ screen, you will see the sub heading ‘Blocks’ under the ‘All Shifts’ heading on the tabs on the left hand side. Click here.

You’ll note the ability to manipulate the blocks that display by utilising the filterable options available such as ‘Date Range’, ‘Job Type’ & ‘Region’.

You’ll also note the ‘+ Add Filter’ option, click here to reveal the following drop down menu:

Once you have located the block of shifts that you wish to edit, click on the shift dates as this is a hyperlink that will bring you to the following screen:

In the ‘Actions’ column displayed above, click on the ‘Options’ downward arrow next to the shift you wish to cancel. Once selected you’ll see the option ‘Cancel Shift’, click here to display the following modal:

Prior to confirming the cancellation of the shift, you must first provide a ‘Cancellation Reason’ from the available drop-down menu.

Once selected you MUST utilise the ‘Additional Information’ text box to elaborate on your reason for cancellation. Failure to populate the ‘Additional Information’ section can result in a delay in the approval of your cancellation request.

Once populated select the green ‘Confirm’.

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