Steps
Navigate to Shifts screen
Go to Shifts from the main navigation.
In the left-hand panel under All Shifts, click Blocks.
2. Select the block
Find the block you want to cancel and click the shift dates (the hyperlink) to open the block details.
3. Choose the shift to cancel
In the Actions column, click the Options downward arrow next to the shift you want to cancel.
4. Cancel the shift
From the dropdown, select Cancel Shift. A confirmation modal will appear.
5. Provide a reason
Select a Cancellation Reason from the dropdown menu.
(Optional) Add details in the Additional Information text box.
6. Confirm cancellation
Click the green Confirm button to cancel the selected shift.
Additional Information
Cancelling a single shift does not cancel the entire block. The remaining shifts will stay active and visible to locums.
If multiple shifts need to be cancelled, repeat the process for each shift.
Troubleshooting
Confirm option is greyed out: Ensure Cancellation Reason is selected, shifts cannot be cancelled without a cancellation reason being defined.
I want to cancel all shifts in a block: Use the Cancel Shifts button on the block details page to remove the entire block at once.
Need help? Click the chat button in the bottom‑right corner of the screen to message our support team.